Privacy Policy
How Nnoo collects, uses and protects your information.
Information we collect
- Account details: your name, email address, phone number and password (stored securely, never in plain text).
- For agents and developers: office address, a valid ID document, an optional CAC certificate and a logo.
- Listings you create: descriptions, prices, locations and photos.
- Messages and inspection requests you send through Nnoo.
- Payment references from Paystack. We do not store your card or bank details.
How we use it
- To run your account, review applications and show approved listings.
- To let buyers and owners contact each other and arrange inspections.
- To send account, listing, payment and reminder emails.
- To prevent fraud and misuse.
Photos
Listing photos are shrunk, labelled with the poster's name, and given digital fingerprints so we can spot photos reused across listings. A photo's fingerprints are deleted when the photo is deleted.
Who sees your information
Approved listings, and the poster's name, are public. A poster's phone number is shown only to people who are signed in. When you contact a poster or book an inspection, your name and phone number are shared with that poster so they can reply. Your ID document and CAC certificate are private and can be seen only by Nnoo administrators. We use trusted providers to run the service, including Supabase (hosting and database), Amazon Web Services (email) and Paystack (payments).
Deleting your account
You can delete your account at any time. You have one hour to change your mind and restore it. After that, your listings, messages and related information are permanently deleted. To stop people from repeatedly deleting and re-registering to misuse the platform, we keep a minimal record containing only your email address, phone number, the deletion time and the reason. Records of payments are kept without your personal details for accounting purposes.
Your rights
Under the Nigeria Data Protection Act you can ask to see, correct or delete your personal information. Contact us through the Contact support page.